Frequently Asked Questions for the Education Management System (EMS)
I keep getting the following error when I try to log into the EMS; “USER NAME NOT FOUND”.
Verify that your email address on file matches the email you are signing in with.
Double check the spelling of your username/email address.
Also make sure there are no spaces in front or behind either the Username or Password.
How do I reset my password?
You can reset your password by clicking on the Change Password link below your name when logged in to the EMS.
Otherwise you can select Forgot Your Password from the login page.
My emails are going into my SPAM folder, how do I move them to the Inbox?
Step by step directions on how to WHITELIST an email adress can be found HERE. A WHITELIST tells your email provider that an email address is acceptable or trustworthy.
Why do I keep receiving requests for classes on dates I am not available?
The Educator Availability Calendar in your MY ACCOUNTS tab lets requestors know if you are available to teach classes.
If you have not blocked dates off on your calendar, you will appear as available for requests.
To block days off your calendar, click the date on the calendar, select full or half day, AM or PM and specify a reason.
Instructions are on the My Accounts page.
How do I know if I was requested for a class? How do I know if the class was scheduled?
Educators receive emails from the EMS when they are requested. Each step of the request process has different email notifications. Make sure you log into the EMS on a consistent basis to monitor any important changes or additions. Internal notes do NOT leave the system, you can only find them in the request record in the EMS.
The preferred dates don’t work with my schedule. Can I change them?
In most cases, the preferred dates are flexible. If you are not able to coordinate a date for the request enter information in the notes and DENY, the request.
My request is scheduled, and I need to change the date and/or time.
Any revisions to scheduled classes need to be handle promptly with your manager.
USER
When entering a request; Why are course not showing up available or not?
Courses will only be available if location type (salon, store, etc.) and/or any applicable course requirements match. Any course questions should be brought to your manager.
Why is the Educator not showing up when creating a request?
Educators will only be listed if they match the course format requirements. Languages can also limit what educator shows as an option. If you have any questions on Educators, please contact your manager.
EXPENSES
I can’t find my Expense form in the EMS;
Expenses do not populate until the request is in the Completed status. Once a request is completed or late canceled the expense will be on the Dashboard and in your Expenses tab. If you feel an Expense is still missing, please contact your manager.
I am having problems getting receipts to attach to expense form;
Expense files need to be attached one at a time and are limited to 60MB max. Once you save your expense; a thumbnail of your receipts will display to confirm they are successfully uploaded.
I have an address, phone number or email change. How do I change this information?
You can send any update information to your education manager. They will make the needed revisions to your account.